I’m trying to set up a few workflow automations that trigger when a Service Request description is changed and when a Requested item is changed.
There doesn’t seem to be an event for when an existing Requested item is changed:
Note, this seems to work for New requested items.
Same issue for Service Request description. The Service Request is updated event also doesn’t pick up on changes in a Service Request description:
Is there any way to trigger a workflow automation for these two cases or are they unsupported? Thank you
I haven’t seen any event for editing the request.
Update as I understand is when user/agent change a field and click on the update button.
@daniel.soderlund states, Update is triggered when the button Update is clicked, that is, specifically, when a property is changed.
So, technically speaking, this would be a Feature Request.
This would be a request I would vote for.
Regarding the existing requested item being changed, that would also be another feature Request.