When attempting to access the FreshService Dashboard, the site automatically re-directs me to an alternate version.
The alternate version has Announcements, Your Tickets, Pending Approvals, Report an Incident, Request New Service, and Browse Solutions listed on the screen.
The site is redirects me to is: companyname.freshservice.com/support/home
This happens in Google Chrome, Microsoft Edge, and Mozilla Firefox. It did not happen previously in, I believe Mozilla Firefox, but I don’t remember which.
I want to go to companyname.freshservice.com
This version has My Dashboard, Overdue Tickets, Tickets Due Today, Open Tickets, Tickets On Hold, Unassigned Tickets, and Tickets I’m Watching. There are two charts on it among other options.
Troubleshooting steps I have tried, clearing history, restarting, (I can’t add to Trusted Sites due to Group Policy), and alternate browsers. My boss is able to access the site without issue on his computer.
I suspect it is an update or something linked to my computer. Any help would be appreciated. Is there a way to override/ prevent the website from automatically re-directing?