Unable to update due_by via API for Service Items

  • 10 January 2020
  • 1 reply

Badge +2
Is there a limitation or bug related to my inability to update a Service Item's due_by property via API?   Any way to do this w/o having to change it to an incident type (which does not work in our case).

using resource (PUT) /api/v2/tickets/1234

with JSON payload


"due_by": "2020-01-12T21:28:08Z"


throws a business rule error in the response payload

"description": "Validation failed",
"errors": [
"field": "type",
"message": "It should be one of these values: 'Incident'",
"code": "invalid_value"


1 reply


Hi Ryan,

Can you try using the v1 api here?  https://api.freshservice.com/ 

v2 api is still in beta and we are gradually adding support for all operations on service requests