Undeliverable notifications creating tickets

  • 15 December 2022
  • 4 replies

Userlevel 1
Badge +2

is there a way in freshservice to ignore undeliverable email notifications?

we get bouncebacks when sending the new ticket notifications to some alerting services we use and want to stop new tickets being created.


Best answer by MariamP 6 January 2023, 21:36

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4 replies

Userlevel 3
Badge +7

I also find this annoying when we create tickets using the FS System account. My assumption here will be a worflow automator that says 

Event: When ticket is raised

Condition: Requester is ‘any’ of (and then list those requesters)

Action: ‘Delete the ticket’

Userlevel 1
Badge +2

thanks Martin - I’ll try it!

Userlevel 1
Badge +2

I also had a look at skipping the new ticket notification for certain email addresses, I’ll try that first and let you know how that goes.

Userlevel 1
Badge +2

thanks for the suggestions. I skipped the new ticket notifications for email addresses. now to work on stopping some close ticket notifications!