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Upcoming event | Rise to the challenge: How do your service desk metrics compare? | June 29

  • 15 June 2022
  • 7 replies
  • 238 views
Upcoming event | Rise to the challenge: How do your service desk metrics compare? | June 29
rashmi.nag
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Hi hi! 👋🏼

This month has been buzzing with events and we’ve got one more coming up! - An interactive session with Stephen Mann and Subhashree. 🚀

About the Session

“Where do you stand in your journey to modernizing service delivery?” is an important question that IT leaders and practitioners are expected to answer at all times.

The need to measure the performance of an IT organization using a set of quantifiable and measurable metrics becomes an essential step to achieving aspirational goals. As the fundamentals of IT Service Management is continuous improvement, organizations should continuously evaluate as they take a baseline of existing standards to bridge the gap between current processes and aspirational goals.

Join us for an interactive session with Stephen Mann @manns and Subhashree Veeraraghavan as they uncover key insights from the Freshservice Service Management Benchmark Report 2022 and discuss the key performance indicators (KPIs) of IT Service Management that will help IT leaders to decide and act on what levers to pull, to deliver a delightful experience to employees and customers.

Key takeaways from this session -

  • Key metrics to measure service desk excellence

  • How peers across industries and countries perform

  • Core functionalities to improve employee experience and agent productivity 

  • Future-proofing service management using scalable solutions

Our Speakers - 

Stephen Mann
Principal Analyst and Content Director at ITSM.tools  

 
Subhashree Veeraraghavan
Manager, Product Marketing at Freshworks

 

 

Session Details - 

📅 - Wed, June 29, 2022

⏰ - 11 am EST | 8 am PST | 8:30 pm IST

📌 REGISTER NOW

 

Read the Freshservice Service Management Benchmark Report 2022 and get unique insights on the current state of #servicemanagement and foreseeable trends in the field of IT. 

Download your copy 👉 https://bit.ly/3aQkrxx

Post your questions for our speakers in the comments section

Looking forward to seeing you soon! 🌷

UPDATE: Watch Session Recording

 

Cheers, Rashmi || Team Refresh Community

7 replies

manns
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This was a fantastic event. Thank you @manns and Subhashree for leading an informative session!!!

Thanks, it was good fun. The report data is really useful so I hope people pull it down.

Cheers, Stephen || https://ITSM.tools
zachary.king
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This was a fantastic event. Thank you @manns and Subhashree for leading an informative session!!!

- Zach
rashmi.nag
Userlevel 7
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I’m super excited for this session by @manns and Subhashree.

Tagging a few folks to add in their questions - 

@keefe.andrews @adityatawade @BrynCYDEF @ggallaway @patricksawyer @Alefre @zachary.king @daniel.soderlund @foxcubmama @Bex @sucoyle @Hugh Adams @Matt Brooks @stacyv @Krystal A @vishalnc @raymondcanilao @lavjoson 

 

Cheers, Rashmi || Team Refresh Community
manns
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Subhashree and I have just done a final run through of some key topics and there’s so much to talk about. But what do you want to ask about the Freshservice Benchmarks or ITSM metrics per se?

Cheers, Stephen || https://ITSM.tools
manns
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Anyone have any specific ITSM or IT service desk metrics questions - based on the report or otherwise - that they want answering? Thanks :)

Cheers, Stephen || https://ITSM.tools
zachary.king
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This should be an enlightening event! Looking forward to it!! 🤞Lets hope I can get the Bevy Event software to work this time!! 😂

- Zach
manns
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I’m looking forward to this thanks :)

Cheers, Stephen || https://ITSM.tools

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