Hi,
I want to change a tickets cc_email field via API. I need to do this via the update functionality. Generally I want give non-admin people the ability to view a ticket that somebody else created.
I read a similar post, where people had problems doing this via GUI:
https://support.freshdesk.com/support/discussions/topics/295797
As described in that post I can add people to CC on the web interface by assuming the identity. Now I want to reach the same goal via API.
When I create a ticket I pass "cc_emails": "test1@email.com,test2@email.com" and it works. When I do the same with the update function, I get a HTTP 200 response, but the CC field is still the same.
Is there any way to do this via API?
