Very new to Freshservice and was looking for a way to update fields within a Service Request ticket after it has been submitted.
Currently, we are transitioning from one Service Desk system to a new one and migrating tickets between them. Sometimes there is not enough info to answer all questions within a SR so we’ve been using “N/A” to bypass those. But when trying to update after submitting, the ticket shows a notice:
Is there a way to update these fields after the ticket is submitted? Is there part of a permission set?