Question

Updating New Created User Manager field

  • 10 October 2022
  • 2 replies
  • 18 views

Userlevel 1
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Dear Community,

I am having trouble in updating the newly user manager directly using your APP Node in Freshservice.

I am currently fetching the Manager from the Users Field as per below – Source is FS All Users

See Below the form which user can click and use drop down

Problem here is very frustrating – I have already added the thread below for Manager Field in the APP Action Update User Node. (Below)

However if I test this with the user name only, it is successful

My Problem is now, How can I let your APP only search for the user name ?

Currently in the Manager Field on Form its selecting the whole thread of display name,.

I JUST WANT IF HR SELECT PARTICULAR USER, THEN SYSTEM ONLY FETCHES THAT USER USERNAME IN AD

Hope all clear ? attached are the picture for your reference

Looking forward to some suggestions from the community

Regards

Ayoun


2 replies

Userlevel 1
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Userlevel 7
Badge +14

Hello @ayounkh123, what action node are you using? Is it Active Directory orchestration app node to “Create User”? I know that in our instance when adding a manager to an AD Profile we have to pass in the SAMAccountName for the manager. First and Last Name works in the GUI but when using Powershell or an API we have had to use the SAMAccountName for the user. Just a thought as to why it may not be working for you using First and Last name. Take care.

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