I am having trouble in updating the newly user manager directly using your APP Node in Freshservice.
I am currently fetching the Manager from the Users Field as per below – Source is FS All Users
See Below the form which user can click and use drop down
Problem here is very frustrating – I have already added the thread below for Manager Field in the APP Action Update User Node. (Below)
However if I test this with the user name only, it is successful
My Problem is now, How can I let your APP only search for the user name ?
Currently in the Manager Field on Form its selecting the whole thread of display name,.
I JUST WANT IF HR SELECT PARTICULAR USER, THEN SYSTEM ONLY FETCHES THAT USER USERNAME IN AD
Hope all clear ? attached are the picture for your reference
Looking forward to some suggestions from the community