Updating ticket description over API

  • 24 July 2017
  • 1 reply

I can set the description, when I'm creating a ticket over the API, but updating it doesn't work:

curl -u test:test -H "Content-Type: application/json" -X PUT -d '{"helpdesk_ticket": {"description": "test"}}' https://domain.freshservice.com/helpdesk/tickets/350.json

generates HTTP Error 500.

Is the request wrong, or is updating the description generally not possible?

Best regards

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1 reply

Userlevel 4
Badge +5

Hi Lennart,

Using API it is not possible to update the description of the ticket.

Please reach out to support@freshservice.com for any further assistance. Would be happy to help!



Freshservice Support