User cannot log in - "not a member"

  • 15 February 2021
  • 1 reply

I’ve been having issues attempting to get SAML working with Azure.  I’ve got past initial problems with SAML assertions and responses and am now getting “<test user> an error cannot be logged in as this user is not part of this organization”.  The user is present in Azure and the application is set to not require assignment.  It’s driving me nuts.  Any ideas, please?


Best answer by sanofar.allahpichai 25 May 2021, 19:46

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Userlevel 4
Badge +6

Hi Nick,


Are you still facing issues with the SAML SSO configuration in Freshservice? The user must also exist in Freshservice as an agent or a requester for them to sign in via SSO successfully, otherwise, this error may be shown. We can see that your account has been moved to Freshworks Org v2 and Azure SSO is already configured. Let us know if you are facing any issues and we’ll look into it.


Team Freshservice