In Freshservice, is there a way to force the Description field to always show the whole content, without the default set to make the user click “Read More” ? Most of our descriptions will have pertinent information that our users will not see without clicking the Read More link, which many of our users won’t do.
Best answer by eeha0120
View original
+11
Hi.
Yes, as a matter of fact, through an app.
You may go to:
Admin - Automation & Productivity - Extensibility - App
And grab the app named "Expand Ticket Description".
That should work.
Regards,
Elvis
Hi.
Yes, as a matter of fact, through an app.
You may go to:
Admin - Automation & Productivity - Extensibility - App
And grab the app named "Expand Ticket Description".
That should work.
Regards,
Elvis
I’ve installed and enabled this app, but when going to the portal, the services still have the Read More links and the descriptions are not expanded. Do we need to republish all of the service catalog items to enable the functionality?
+3
Thank you for reaching out to us!
The image you included resembles a service item page. Please include information about the service item in the "Short description" area of the item to avoid clicking the "Read more" option. The maximum amount of characters it will accept before saving is however limited.
Preethi S
Onboarding Specialist, Freshservice
Thank you for reaching out to us!
The image you included resembles a service item page. Please include information about the service item in the "Short description" area of the item to avoid clicking the "Read more" option. The maximum amount of characters it will accept before saving is however limited.
Preethi S
Onboarding Specialist, Freshservice
Yes, it is a service item in this example. So, does that mean we cannot default the description to show the entire content and must use the more/less toggle? My full description usually surpasses the limited “short description” characters.
+11
Thank you for reaching out to us!
The image you included resembles a service item page. Please include information about the service item in the "Short description" area of the item to avoid clicking the "Read more" option. The maximum amount of characters it will accept before saving is however limited.
Preethi S
Onboarding Specialist, Freshservice
Yes, it is a service item in this example. So, does that mean we cannot default the description to show the entire content and must use the more/less toggle? My full description usually surpasses the limited “short description” characters.
Hi. Thanks for clarifying. Currently, there are no development or setting that would indeed expand / toggle the full description of Service Items and it would need to be developed.
I’d suggest to submit the feature request, or try a custom development.
Regards,
Elvis.
Thank you for reaching out to us!
The image you included resembles a service item page. Please include information about the service item in the "Short description" area of the item to avoid clicking the "Read more" option. The maximum amount of characters it will accept before saving is however limited.
Preethi S
Onboarding Specialist, Freshservice
Yes, it is a service item in this example. So, does that mean we cannot default the description to show the entire content and must use the more/less toggle? My full description usually surpasses the limited “short description” characters.
Hi. Thanks for clarifying. Currently, there are no development or setting that would indeed expand / toggle the full description of Service Items and it would need to be developed.
I’d suggest to submit the feature request, or try a custom development.
Regards,
Elvis.
+4
Hi Malokt,
If we really talking about a service item and not i.e. an approval request (this one can't be scripted), than we can simulate an auto click on the “Read More” text by implementing the Javascript below in the Footer section of the Portal (paste below script under the existing code that you're already have there):
<script>
jQuery(document).on('PageUpdate', function() {
setTimeout(function() {
$("input[class=read-more]").click();
}, 500);
});
</script>
Let me know the results.
Kind regards
Rutger Bockholts
Freshworks
That is a good workaround, thanks! 😊
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