I am trying to automate the onboarding process via Workflow Automator for tickets.
My OnBoarding process creates a ticket with several custom fields. One of these fields is ‘Employee Private Email’ (text field).
The idea is to send an email to the new employee (value taken from the ‘Employee Private Email’ custom field) asking some questions. The reply will be added to the ticket as a comment.
I am not able to add custom fields from the OnBoarding module, at least not in the ‘Send Email To’..
I can use custom fields on the onboarding module in the Subject, but not in the ‘To’ address.
Any ideas how to get this to work?
Best answer by Glavin CrastaView original