A Community post reminded me of something I once wrote on very important roles as an addition to VIP lists. Here’s an abridged extract:
This is nothing new; I was using one ten years ago (now 20 years ago). But VIR lists aren’t as common as they should be.
It's simple - you take what you do for VIPs and replicate it for those business roles that are critical to business operations.
How do you work out what they are (and who fills them)? Speak to your customers. These very important roles could be anywhere but, importantly, their IT might be critical to their role, and what they do in their role might be critical to business operations.
So where are your VIRs and are you giving them the support they need?