• 4 February 2016
  • 1 reply

We have certain customers who we need to treat as VIPs.

When the team are logging calls it would be very useful to have an indication that the person is a VIP.

In the contacts form we have created a checkbox that can be ticked to highlight the contact is a VIP.

How do we get this checkbox onto the new incident form so when the requester details are added the checkbox is ticked if they are a VIP. Similar to the way the company field is updated.

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1 reply

Not sure if you're still looking for an answer to this, but I'll tell you how we have dealt with it. 

Like you, we've added a check box to our user profiles called "Priority". 

I have a Dispatcher Rule set up to recognize requests from our VIP's. I've pasted a screen shot of it below.