Is there a documented behavior for webhooks if the endpoint that is called returns a unsuccessful 500 status code? Is there built-in re-try functionality?
Best answer by sanofar.allahpichai
View originalWebhook re-try behaviour
Userlevel 4
+6
Hi Rishi,
Greetings!
Yes, we do have a built-in retry functionality for webhooks. You can find the required information here: Using Webhooks with the Workflow Automator
When a webhook trigger fails (status codes other than 2xx and 3xx), or doesn't receive a response in 15s, the webhook will be automatically retried a maximum of 4 times at 3, 5, 9,17-minute intervals.
We hope this helps.
Regards,
Sanofar
Team Freshservice
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.