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Webhooks Fail to Run

  • 28 September 2016
  • 1 reply
  • 33 views
P
Rank

Hi,




I haven't been able to track down any information on my own about this, so no one must be having an issue.




I tried to create a dispatch rule to take a ticket with a subject starting with CHN and launch a webhook POST to create a change request.




The webhook doesn't appear to run at all, I can set any other number of options to modify the ticket and everything works, just not anything as a webhook.




I have created a POST using the link below


https://support.freshservice.com/support/solutions/articles/218075-creating-a-change-request-through-dispatch-r-using-a-webhook




I have tried the following


* No authentication, API Auth, User Auth


* Different trigger options (Sender, Subject)


* Changed rule to set a different custom field (source) and a Supervisor Rule to generate the Change


This topic has been closed for comments

1 reply

J
Rank

Hi Paul,

Sorry for the inconvenience caused.

Please find below the implementation for the your use case.




For your ease, I have pasted the webhook below so that you can make use of it,


{


 "itil_change":{


                           "subject":"{{ticket.subject}}",


                           "description_html":"{{ticket.description_html}}",


                           "email":"{{ticket.from_email}}",


                           "priority":1,


                           "status":1,


                           "change_type":1,


                           "impact":1,


                           "risk":1


                         }


}

Hope that was helpful, feel free to reach out for further support.


Regards,


Jayesh


Freshservice  -  Freshdesk Technologies






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