It can be accessed here, with XLAs at the peak and IT service catalogs at the nadir:
https://www.gartner.com/doc/reprints?id=1-2AL7FXPB&ct=220715&st=sb
I bet there’s lots on here you have heard of (yet). I know I haven’t.
What do you think of the Gartner Hype Cycle for ITSM 2022?
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