What kind of Canned Response have you used to promote your Self Service Portal?

  • 17 February 2021
  • 3 replies


I am about rolled out our new Self Service Portal in a couple of weeks and I was wondering what others Freshservice users used as a Canned response to let employees know that their ticket can be done through the new self service portal?

3 replies

Userlevel 1

That is interesting I’d like to hear more

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Userlevel 1

I am a newbie too!


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Most of our users contacted Techsupport via an email address.  So, we created the following canned message to help redirect them the next time…  We fill in the Service Catalog item that they SHOULD have used.  We also added the portal address to our signatures.