Which ITIL processes/practices would you like to learn more about?

  • 7 November 2022
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The ITIL 4 version of ITIL took ITSM pros and their organizations from 26 processes to 34 practices. But which are the ones you’d like to learn more about?

General management practices

Service management practices

Technical management practices

Architecture management

Availability management

Deployment management

Continual improvement

Business analysis

Infrastructure and platform management

Information security management

Capacity and performance management

Software development and management

Knowledge management

Change enablement


Measurement and reporting

Incident management


Organizational change management

IT asset management


Portfolio management

Monitoring and event management


Project management

Problem management


Relationship management

Release management


Risk management

Service catalog management


Service financial management

Service configuration management


Strategy management

Service continuity management


Supplier management

Service design


Workforce and talent management

Service desk



Service level management



Service request management



Service validation and testing


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