The ITIL 4 version of ITIL took ITSM pros and their organizations from 26 processes to 34 practices. But which are the ones you’d like to learn more about?
| General management practices | Service management practices | Technical management practices |
| Architecture management | ||
| Business analysis | Infrastructure and platform management | |
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| Incident management |
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| Monitoring and event management |
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| Service financial management | Service configuration management |
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| Service continuity management |
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| Service level management |
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| Service validation and testing |
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