Here’s some data from a recent ITSM Benchmark survey and report with AXELOS (hopefully the full report will be out soon):
ITSM Practice and Adoption level
Service desk 89%
Incident management 89%
Service request management 85%
Change enablement 84%
Problem management 80%
Knowledge management 79%
Asset management 78%
Relationship management 77%
Continual improvement 73%
Financial management 72%
Service catalogue/self-service 69%
How does this adoption profile stack up with your organization? Please let me know as a response.