Whistleblower funtion

  • 3 January 2020
  • 1 reply
  • 48 views

Badge +4

Hi,


Is it possible to create a ticket anonymously in freshservice, like a whistleblower function?


1 reply

Userlevel 4
Badge +6

Hi Anders,


We could achieve this through the Support Portal settings by allowing the users to submit tickets in your portal without having to login. We can hard-code a dummy email address in the new ticket form and have users submit the ticket anonymously. 


The settings can be configured under Admin >> General Settings >> Support Channels >> Support Portal



Let us know if you require any further clarification on this. We are here to help!

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