Whistleblower funtion

  • 3 January 2020
  • 1 reply

Badge +4


Is it possible to create a ticket anonymously in freshservice, like a whistleblower function?

1 reply

Userlevel 4
Badge +6

Hi Anders,

We could achieve this through the Support Portal settings by allowing the users to submit tickets in your portal without having to login. We can hard-code a dummy email address in the new ticket form and have users submit the ticket anonymously. 

The settings can be configured under Admin >> General Settings >> Support Channels >> Support Portal

Let us know if you require any further clarification on this. We are here to help!