I'm stuck here, and I'm upset.
The past two times I've requested invoices from FS, it's been a horrible experience.
I'm not getting email copies of my invoices, likely because of an email issue on my own side. So, I put in a ticket asking for copies to be resent. I put in the ticket to the web, got no answer for a few days. I emailed in another ticket, referencing my original, and got a response. That response was good, I got my invoices; but, it took most of a week.
This time around, same issue, I'm short one invoice. And it's been a nightmare with support.
I put in ticket 210341 and got zero response for 3 days.
I opened a support chat and got a new ticket, 213565. Got a response eventually, still asking me questions, no invoices sent.
2 more days pass by, no invoices sent.
I keep confirming I've not gotten the invoices, I keep providing additional email addresses to have FS send to. No invoices.
And this is just a joke - I finally get emails last night, 12 hours after my last email from FS, with links to shared Google docs - WITH NO PERMISSION TO VIEW THEM.
The guy sent me links to my invoices, that I can't access.
I've also emailed all the representatives email addresses I have in Outlook, and I got no response from them.
This complete and utter failure of a support experience is ridiculous, and will have a serious impact on my decision to consider doing business with FreshService.
What has happened to FS support, and why is it so unacceptably bad?