Hello FS fam,
We have a few automations that create/update user licenses with 3rd party apps. Currently the process works with out approval. We are wanting to make the automation pause when the approval mail is sent out however the conditions to validate the approval response happen immediately. Here is a sample of this automation:
SR Created > Validate Request Type, verify SR is for the app this orch is going to preform > Send approval mail > Validate approval was given > Preform orch actions
Right now the workflow does not wait, we have the condition set to “When a service approval is Approved” however it will immediately go to the “No” path since the approval was not given. How can we wait for approval to continue?
Best answer by afautley
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