Question

working as Freshdesk agent and service technician

  • 6 June 2022
  • 2 replies
  • 15 views

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How can I be / create roles as Freshdesk agent and Field service technician at the same time? 


2 replies

Userlevel 1

Hello Mika, 

The Freshservice Community subpage can be found here

Depending on your use case, it sounds like you might want to set up a custom role (<hyperlinked help article) within Freshdesk.

Please let us know if you need further support. 

Good luck!

-Rachel 

Senior Customer Success Manager

Freshworks

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Thanks Rachel for you reply. I will check this out as soon as I have time… I will let you know :-)

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