Hi,
I have started to looking into WS in FS in my trial.
Found few things that I’m questioning “why didn’t they do like this”.
Wounder if anyone else have been looking into using?
- No global custom objects, if you have WorkFlowAutomations that uses custom objects you need to create them in specific workspace. You need to duplicate/mirror (manually) the custom object if the same ticket going to be moved to another workspace.
- The prefix for the ticket is default workspace(IT)set to SR(type: service request), so of a ticket is routed back to IT workspace it will get SR and not the same it was before like a INC. (You could mitigate this with an WFA and a hidden field that contains the original type)
My findings for now, except they way access it handled and few other settings that has moved around.