Create/add change from an incident

  • 29 April 2021
  • 0 replies


I got word from the advanced enablement training that it should be possible in some way to add a change to an incident. I take this should be the same way as associating the change like you do it in the agent portal. I was referred to in order to find the supported way to do this. But it escapes me what method I’m supposed to be using.

It would be great just to be able to add an existing incident to an existing change. Though my end goal would be to create a new change from a RFC via an Freshservice workflow automation via a webhook.

Would be great if some light could be shead on this.


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