Manage incidents better with a live status page.
- 10 Topics
- 13 Replies
As the title suggests, I recently found an ChatGPT extension for Search Engines such as Google, Bing, DuckDuckGo, etc. You just need to log in to the main page: https://chat.openai.com/ and then you can use the external utility from the browser.
We have freshstatus tied in to our freshdesk account. I’m curious about the best way to utilize automated emails/reporting to notify certain groups of contacts in freshdesk based on the incident.Is this do-able, and whats the best way to do this. Basically, looking for the best way to try to notify customers when we create an incidnet, and have that be as automated as possible. THanks!
I’m a total Freshworks newbie, so please excuse if I’m asking for something obvious: How can I change the language of the Freshstatus status page? I have seen that many of the items can be localized invididually, but there is still static text like “Ongoing Incidents”, “Duration”, “Last updated”, “Affected services” or the contect of the “Subscribe” feature that are still in English. Thanks for enlightening me :-)Thomas
I feel like i find myself in a loop when trying to log into freshstatus. When I go to my page link and select agent login, it says i need to create an account. (I have already created an account). So i figure, i’ll try again. It tells me to try another email. I also tried selecting that i forgot my url. It says my email does not exist.. i’m lost.
Hello Freshstatus users! Last Thursday, 15th July we had successfully launched Freshstatus 3.0. Hope you got to use all the features . Here’s a quick snapshot of all that was released:1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates (finally!)3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. More Subscriber Alert Channels :RSS/ATOM - Get update notifications as RSS/ATOM feed. Webhook - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates.6. Follow an Incident: Your end users have the option
Hi There!Just a couple of months ago we brought more customisations to your Status Page. We are back again with some more exciting features. From embedding status on your website to creating private incidents, we are bringing you the best. Show uptime status info directly on your website: Add a Status Badge anywhere on your webpage to smartly display your site’s current service status. Choose from over 3 badge styles! With Alert Widgets you can add banners that appear on your website as soon as you make a new incident or schedule a maintenance. Communicate within your team with Private Incidents Private Incidents & Maintenance - We know some incidents are for your internal teams only and do not need to be broadcasted to all subscribers. Now you can create Private incidents that can be used to log & track such incidents efficiently. Private Scheduled Maintenances too! Enhance the power of Freshstatus with these 4 NEW Integrations! Webhook - Developers rejoice! Webhooks int
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