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Read any instructions or notes submitted by contributors before using a FreshTheme. You can modify themes, but a reference or thank you to the contributor would be nice.

  • 81 Topics
  • 262 Replies

81 Topics

M
Apprentice
mhubbardApprentice
posted in FreshThemes Gallery

Display articles from specific Solutions categories and filter by most popular

Hello, I'm looking to customize a section of our Freshdesk support homepage, but I need some assistance.  What I would like to do is have a 'Popular Articles' section that shows 5 most popular articles. I'm hoping I can do two things to accomplish this. Show 5 articles from specific Solutions categories that I define (not all categories). Filter the results based on the most popular article (i.e. most visited articles). So far all I can seem to do is... {% for article in portal.recent_articles limit:5 %} ...which shows the 5 most recent articles from all categories. This is a start, but not what I want.

4
A
Community Debut
1 year ago
S
Apprentice
sabrina950208Apprentice
posted in FreshThemes Gallery

How to hide "New support ticket" and " Check ticket status"

Hi I want to embed knowledge base to my other website. But I don't want "New support ticket" and " Check ticket status" show on the same page.  Is it possible to hide them? I've tried this but it doesn't work https://support.freshdesk.com/support/discussions/topics/16184 Thank you

6
M
Community Debut
1 year ago
info_17338
info_17338
posted in FreshThemes Gallery

Hexron Theme for Freshdesk and Freshservice

Hello Guys, You can see our new theme "Hexron" on our website. Hexon is a powerful, multipurpose and modern Freshdesk and Freshservice theme with pixel perfect design, outstanding features, fully responsive and mobile-friendly. It is a very flexible and well suited for recipe, fashion, travel, technology, personal or any other awesome businesses. Hexron theme features: Fully responsive theme Inner pages categories list in the sidebar Included "Font Awesome" and "Linearicons" icons Fully compatible with Freshdesk Mint and Freshservice Modern browsers compatible Fully customizable and clean code We provide below FREE services in this theme: Theme Installation Included Theme Shortcodes included (Articles Formatting Components) Brand colors, images and icons as per your needs(No need to pay extra for branding) 60 days technical support in our themes You can see the Hexron Theme live demo templates HERE. You can see the theme details here - https://ariesthemes.com/downloads/freshdesk

4
Amelia Belli
Community Debut
1 year ago
caygri
Skilled Expert
caygriSkilled Expert
asked in FreshThemes Gallery

HelpDesk Theme is still a partner?

Hello,  few month ago I bought Helpdesktheme but now site si offline...are they still partner?

3
Rywi
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Customized Freshdesk theme that saves time & money

This theme was customized by our developers for our Freshdesk support portal. We, at Breezy Themes, use Freshdesk ourselves and know how to make the most out of customization based on Freshdesk functionality and hidden features. Like all our templates this theme is fully compatible with Freshdesk Mint and Freshservice and incorporates most popular Freshdesk customizations. Apart from standard features that all our templates have, it inludes: icons for categories on the home pagealways visible sticky headerside navigation to help users navigate your support portal easiercustom links in the footer and headernext and prev buttons to forward to the next and previous pages This exclusive theme saves your time and money since you don’t get a basic template but a customized support portal. This means you don’t have to wait long and buy every Freshdesk customization separately and therefore save around $400.  Moreover, you can install this Freshdesk theme on your support portal without changes

4
L
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Frio Green theme for Freshdesk support center

Frio theme for Freshdesk has a clean, standard support center look without additional design elements. Thus it's super easy to customize. It's possible to create a unique customer portal without having to remove and rebuild unnecessary design peculiarities. This Freshdesk theme saves you time and money. Professional-looking designFrio Green features a prominent header and a large image as a hero unit. The search bar is located in the center of the homepage, and it's easy to spot. The homepage has custom blocks with links to important support center pages. You can also change the number of blocks to meet your needs. Frio theme offers various homepage layouts that fit Freshdesk support centers with a different structure. You can see the options in the template demo. Redesigned inner pagesAll pages were redesigned to provide an excellent user experience. You can make content in the support center more attractive and easier to read with formatting components that are included in each templ

5
L
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Breezy Plus custom theme for Freshdesk

Breezy Plus custom theme for Freshdesk We created this custom Freshdesk theme for our portal. Breezy Plus is rich in features and offers the best practices of Freshdesk customization.This theme offers an excellent customer experience with simplified navigation and built-in options for formatting content.  Breezy Plus includes: Side navigation Prev/next buttons in articles Formatting components for articles A sticky header that’s always visible Categories with icons on the homepage Custom links in the header and footer  Article page in Breezy Plus theme Usually, when you buy a Freshdesk theme, you have to pay for these features separately, so Breezy Plus allows you to save up to $400. You may either keep it as it is or add branding and further customization. All Freshdesk templates from Breezy Themes have: 100% compatibility with Freshdesk Live demos to test themes before the purchase Code that is easy to modify & maintain Retina-ready and responsive design Font Aw

0
Breezy Themes
Skilled Expert
1 year ago
M
Apprentice
mktgApprentice
posted in FreshThemes Gallery

Concord - responsive Freshdesk Theme

Concord is a fully responsive theme and is Retina ready to take your standard Freshdesk Service Portal to a whole new level.  Branding and customization are available. To get more information visit www.breezythemes.com.

4
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Barren Red template for Freshdesk

Barren for Freshdesk is a bright and playful template. It features a sticky header with a search bar that is always visible. It allows users to look for the required information without having to scroll up and down the page. The header also has a custom link "Back to website", which helps you get to the main site in a matter of seconds. Inner pagesInner pages in the Barren Freshdesk template consist of a spacious hero unit and article content in the center of the page. The hero unit has the article name, its author, and date. This structure lets users focus their attention on the content rather than additional elements. At the bottom of the page, you can see Related articles. Features of the Barren template for FreshdeskClean code that saves your time and money on maintenance and customization Beautiful modern design and consistent colors (three color options: red, blue, green)Easy navigation and excellent customer experienceUnique customer portal with Freshdesk branding and customizat

4
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Moose Red portal theme for Freshdesk

Moose Red portal theme for Freshdesk This template is fully compatible with Freshdesk Mint.Moose Red portal theme for Freshdesk has a modern wave pattern. The homepage layout features prominent custom blocks with icons overlapping the hero unit. These blocks have static links to any page on your portal. The search option is in the header on all pages, and your users can find it easily. Moose Red theme for Freshdesk has a lot of extended functions that aren’t offered in other templates: Internal pages with a bespoke design for excellent customer experience. Different homepage layouts with or without a background image. Additional formatting components in articles that make your content easier to read. DIY branding and customization with HTML and CSS. Advanced branding and customization from Freshdesk experts. Freshdesk portal homepage Additional formatting components in articlesEasy-to-use formatting components are a step forward compared to other themes. You can make your artic

1
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Barren Blue theme for Freshdesk portal

Barren Blue is a user-experience focused theme for the Freshdesk portal with extended in-built functionality. It is comprehensive, reliable, and far-reaching. Barren is created to fulfill all your requirements, and page layouts can be changed to suit your unique needs. This theme for the Freshdesk portal can be easily customized, and it comes with a rich set of features to fit the needs of every business. Theme installation is free, and it doesn't affect your content. View a live demo of Barren Blue for the Freshdesk portal.  Would you like a full-featured theme with easily customizable features? Barren Blue is a perfect choice. If you want it to correspond to your brand style or have a bespoke design, try branding and customization for your Freshdesk portal. 

1
J
Community Debut
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Casey

Casey is a minimalistic and crisp Freshdesk theme. It is an ambitious, to the point and no-nonsense theme packed with awesome customizable features. The page layouts are clean and unobtrusive. The logo on the top left is pronounced and the flowing whites and grays make it look very elegant. It’s a theme that supports custom components and above all makes for the perfect support center. Branding your Freshdesk support portal isn’t a piece of cake. But our Freshdesk theme can help you make the job easier. This is largely owed to its clean and responsive design. Its consistency in color and the ability to choose your own mix of color sequences makes it a great tool for creating the image you want of your brand design. Your customers will certainly notice this.   Installation and content integration are free.   Want a minimalistic theme with stunning customizable features that corresponds to your brand style or has additional components? Order Branding or  Customization

1
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Otay Freshdesk theme

Otay Freshdesk theme is perfect for support portals that have a large knowledge base. It features intuitive design that makes your support portal easy to read and navigate. This Freshdesk theme has categories boldly displayed above the fold and looks great on all devices from mobile phone to desktop. Otay theme supports all Freshdesk and Freshservice features and includes options not offered in the default template.  This means you don’t have to install multiple plugins and overload your website because Freshservice and Freshdesk templates from Breezy Themes include such additional options as formatting components. Check out Breezy Themes’ support portal to find out how you can make information in your articles stand out without overwhelming your users. Templates and customization services from Breezy Themes are recommended by Freshworks for Freshdesk and Freshservice support portals.  Otay Freshdesk theme features the following: Available in 3 colors by default: dark blue, green, redF

3
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Concord Red Customer Portal Theme for Freshdesk

Freshdesk theme Concord Red theme for Freshdesk customer portal has a light and airy design with prominent custom blocks that can link to any page on your knowledge base. The footer is very simple and minimalist.Concord Red theme for Freshdesk customer portal has a wide range of additional features: Internal pages with a unique design for better user experience Various homepage layouts with optional custom blocks  Formatting components inside articles that are easy to use DIY branding and customization with HTML and CSS Optional advanced branding and customization from Breezy Themes Article pageThe article page layout has a non-standard structure. The author is on the right, content - in the center, and the right column is for social buttons.Article page in Concord Red customer portal theme for Freshdesk Additional formatting components in articlesFormatting components are a step forward compared to the default Freshdesk theme. You can make your content gorgeous and easy to rea

1
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Bridge

Bridge is a powerful and versatile Freshdesk theme that is designed for various businesses. Get complete control over how your support portal's home page looks like and and what information your end-users can access from there. Additionally, this theme gives you access to around 700 attractive Font Awesome icons and elements that you can use to add a touch of perfection to your help center's content.  Installation and content integration are free. Want a theme that corresponds to your brand style or has additional features? Order Branding or Customization. 

1
Breezy Themes
Skilled Expert
1 year ago
M
Apprentice
mktgApprentice
posted in FreshThemes Gallery

Frio - responsive Freshdesk Theme

Frio is a fully responsive theme and is Retina ready to give your readers a pleasant reading experience. Branding and customization are available. To get more information visit www.breezythemes.com.

5
Breezy Themes
Skilled Expert
1 year ago
M
Apprentice
mktgApprentice
posted in FreshThemes Gallery

Otay - responsive Freshdesk Theme

Hello.We would like to share the opening of our service Breezy Themes.We provide responsive templates of premium design for Freshdesk Portal.Now everyone can make its' Self Service Portal outstanding in just a few minutes.To get more information visit our site — www.breezythemes.com.If you have any questions, suggestions or ideas, please contact us — hello@breezythemes.com Preview: https://www.breezythemes.com/products/freshdesk-theme-otay

3
Breezy Themes
Skilled Expert
1 year ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Bridge for Freshdesk portal

The Bridge template for the Freshdesk portal is powerful and versatile. It works for various industries. Bridge has the same style of the header and hero unit, and it features a prominent search bar in its center. The theme also has a standard minimalist footer. This template gives you access to formatting components that can be used to add a touch of perfection to your portal's content. Installation is free of charge. If you'd like to have a Freshdesk portal that corresponds to your brand style or has additional functionality, get Branding or Customization. 

3
Breezy Themes
Skilled Expert
1 year ago
elinamark
Apprentice
elinamarkApprentice
posted in FreshThemes Gallery

IDEA: Short cut codes while editing to display an image of a keyboard key

Here is an idea suggestion. I am forever telling students and teachers what key sctrokes to press for a particular command or menu. It would be helpful if there were short codes I could insert while editing a response or creating an FAQ that would allow me display keybord keys as small images or icons inline with my text.I was thinking something like this, I type this text in Freshdesk 1. <kbd>Alt</kbd> + <kbd>Esc</kbd> Switches to the next open window   And the user sees this in the KB article, FAQ, or response via the web portalYou could even have a key combo like CTRL-K tht would insert <kbd></kbd> and then all I have to do is put the text in to appear on the key cap.

0
elinamark
Apprentice
1 year ago
info_17338
info_17338
posted in FreshThemes Gallery

Onil Theme for Freshdesk with Multi Languages

Hello Guys, You can see one of our recent Onil Theme user Virtual Surveyor. Onil is a popular Freshdesk support portal theme for any purpose with more features, trusted and loved by many users worldwide.You can see the user Testimonial below - "Aries Themes provides some of the best-looking themes in the Freshdesk gallery and delivered on their promise for great support!"- Tom Op 't Eyndt (Virtual Surveyor)You can see our theme users Testimonial here - https://ariesthemes.com/#testimonialTheme Features - Multi-Languages Support Included in the custom textFully responsive themeIncluded “Font Awesome” iconsFully compatible with Freshdesk Mint and FreshserviceModern browsers compatible Fully customizable and clean codeIf have any questions feel free to email us.ThanksAries Themes(Freshdesk and Freshservice Theming Expert)

2
AriesThemes
Community Debut
1 year ago
K
Apprentice
klApprentice
posted in FreshThemes Gallery

Customize Register Page

Dear freshdesk community,for our company we're using freshdesk for our supports. I really enjoy the ability to customize the supportpage, but the custom colors are not added to the following page <companyname>.freshdesk.com/register/XXXXXXX.There is always the green standard design activated. Because our company logo has a dark font, its nearly unreadable on the standard design. Is there any way to change the "register" page too?Yours sincerelyKarsten LüttschwagerSLLIK GmbH

1
D
Community Debut
1 year ago
M
Apprentice
malikmuzammal256Apprentice
posted in FreshThemes Gallery

What is Activity API ??

What is Activity API ??How is this different from what's already possible?

1
Keer
Community Debut
1 year ago
kuchkr
Apprentice
kuchkrApprentice
asked in FreshThemes Gallery

internal tickets

Hi, is there any way to create an "internal" ticket that is not connected to an actual customer/contact but rather just a name? Every time we create a ticket, a "ticket created"-mail is sent to the customer. We would just like to create a ticket internally to work on, where no emails are sent to the customer. However at the same time, we also want to be able to create tickets where regular emails ARE sent to the customer, so they can follow the ticket. We want to use Freshdesk to replace "Microsoft Planner" which we are using today. We use Microsoft Planner to add 'tasks' (rather than 'tickets'). These tasks can be commented, edited etc. without sending any kind of notifications. We use this for the purpose of planning and following up with a customers case, so it's not forgotten. Any ideas on how we can accomplish what we have in Microsoft Planner, in Freshdesk instead? 

1
Keer
Community Debut
2 years ago
H
helpfreshdesktheme
posted in FreshThemes Gallery

Matrixt Freshdesk & Freshservice Theme

Hi Everyone,Mint compatible. It's a professional-looking and easy-to-use Freshdesk & Freshservice support portal.All device and browsers accessible and looking beautiful theme which was customized according to the customer's goals.Theme Features Fully Responsive and Retina-readySprout,Blossom, Garden, Estate, Forest plansHomepage categories list & Inner pages categories list with Font Awesome iconsHomepage promoted articles lists with accordion/toggleIncluded Font Awesome iconIncludes additional componentsIncludes free installationCompatible with Freshdesk functions and featuresCompatible with all modern browsersCompatible with Freshdesk MintEasily customizable. You can make changes in future or customize the template on your own.Universal design. The Matrix theme fits many industries and businesses without major customization. Mint compatible. Tell us about your needs and we'll create according to you look of The Matrix Theme or any other theme for your Freshdesk support por

0
H
2 years ago
info_17338
info_17338
posted in FreshThemes Gallery

Darkie Theme for Freshdesk

Hello Freshdesk Users,We have launched "Darkie Theme" which is fully compatible with Freshdesk. It is a beautiful responsive theme that can be customized to fit in any business need.We provide below free services in this theme:Theme Installation IncludedTheme Shortcodes included (Articles Formatting Components)Brand colors, images and icons as per your needs(No need to pay extra for branding)60 days technical support in our themesDarkie theme features:Fully responsive themeInner pages categories list in the sidebarIncluded "Font Awesome" and "Linearicons" iconsFixed footer and scroll to topFully compatible with Freshdesk MintModern browsers compatibleFully customizable and clean codeYou can see the Darkie Freshdesk Theme live demo templates here.You can see the more theme details here - https://ariesthemes.com/downloads/freshdesk-theme-darkie/ If have any questions feel free to email us.ThanksAries Themes(Freshdesk and Freshservice Theming Expert)

0
info_17338
2 years ago

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