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To regularly hold informative conversations that will help you derive most out of the community, we are kick-starting Coffee Chats here. Each Coffee Chat session will give you a wide range of perspectives about a single topic we choose beforehand. Our first session will be held at 11 AM EST on Wednesday (7 July). Just subscribe to this discussion to be notified at the given time to participate. If you are not a part of the community yet, you can join here.
The Coffee Booth is now OPEN! ✅ New Host✅✅ Topic of conversation ✅✅✅ Date & Time A little bit about meBeen with Freshworks for 7.5 years, starting in Chennai in the FD support team and since then moved to Berlin to be the first full time onboarding specialist. Currently, I lead a team in the CAA function in Berlin and work currently as both an Engagement Manager and also a Solution Architect for the CX product suite.I’m a keen photographer who loves to travel, hunting for that perfect frame (the Budapest Parliament building was one such frame); also a cricket purist who loves watching the longest format of the game and plays professionally here in Berlin.Excited to speak with you all and host MY first coffee chat - show some love in the comments! Here’s the low-down:🎧 A common challenge faced by many customer support representatives is not having an answer to a query. What processes do you have in place to ensure situations such as these are handled in the best manner?🎄With the
A file filed has been added to a custom entity that stores excel and pdfs. Now I want to download the file field’s Data through a canvas app. For that, I try with gallery and Form to get data from that Custom entity but was unable to download it. It shows an error “couldn’t download the file”.
Our next Coffee Chat is here. We have @Jeannie_Walters hosting it for us ☕️ 🎉It’s happening on Wednesday, 15 June 2022 at 11 AM EST.The topic of discussion is: Using customer service for growthPlease block your calendars for about 45 minutes to answer five questions and have an interactive session with @Jeannie_Walters! Here’s an introduction about, Jeannie! Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.Trailblazing the movement from "Reactive Customer Service" to "Proactive Customer Experience," Jeannie is considered the leading authority for improving both employee and customer relationships.Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including OrangeTheory Fitness, SAP, Comcast, and JPMorgan Chase; an
Full Form of NCPF Do you need to understand What NCPF implies? What is the finished type of NCPF? Is it safe to say that you are searching for What does NCPF mean? What is the entire territory of NCPF? What is NCPF depend on? On this page, We discuss the different conceivable abbreviation, shortening, complete circumstances, or shoptalk terms of NCPF. The Full Form of NCPF is Non-cirrhotic entry fibrosis.full type of NCPFNon-cirrhotic entrance fibrosis (NCPF) is arranged as perivenular fibrosis of the little and medium divisions of the entry vein bringing about gateway hypertension (PHT). Be that as it may, the liver design and capability stay ordinary.This outcomes in a better entryway intravenous tension grade in the absence of a known reason for liver sickness. It has been generally characterized in India and Japan and bit by bit became known in the West.Full Form of NCPFThe etiology of NCPF is obscured however thought to be constant contaminations. Prologue to drug or poisons, thro
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Hello there,Welcome to the Freshworks Community, a great place to learn and share everything you know. Please introduce yourselves and say hello to your peers around here. Use this template or write your own: What’s your name: Where are you from and what’s your current role at your company: What is that one goal you have for 2021: Cheers,Akshara SruthiCommunity Manager
Coffee Chat on May 17 at 11:00 AM EST: Successfully implementing self-service within an organization
Our next Coffee Chat is here. We have @manns hosting it for us ☕️ 🎉It’s happening on Tuesday, 17th May 2022 at 11 AM EST.The topic of discussion is: Successfully implementing self-service within an organization.Please block your calendars for about 45 minutes to answer five questions and have an interactive session with Stephan Mann, Principal Analyst and Content Director at ITSM.tools Be sure to mark your calendars for this one! Which challenges and opportunities drove your organization to adopt IT self-service capabilities? How would you rate your self-service success to date, and why? What are the most significant issues you faced in introducing your self-service capabilities? How does your organization encourage employees to use its IT self-service portal? In particular, how did/do you market your self-service capabilities? What are some of the good or best practices you’ve adopted to drive your self-service success? Have you extended your IT self-service portal to othe
Make way for our Coffee Chat 🎉It’s happening on Wednesday, 23 of March at 11 AM EST.The topic of discussion is: Career paths and growth in Customer supportPlease block your calendars for about 45 minutes to answer five questions. To keep this session as engaging as possible, I’ve chosen a topic that all of us can relate to, and here are the key-segments:How did you end up in a customer support role? Alternatively, what do you think makes for a good customer support rep? What are the opportunities and skills a customer support role can open up for a person? What is the kind of growth/career development a customer support agent can expect, say, 5 or 10 years down the line? How should customer support teams align themselves with other related functions like product, marketing, customer success, and operations? What advice would you give someone looking to pivot into a customer support related career?As always, here’s reminder about a few things to keep in mind Six important things to kno
Are you a new Freshdesk Admin? Not sure where to start and which features suit your set up? Then this is the right place to start. This series is a collection of courses that help you understand how some of the basic Freshdesk features should be used. https://academy.freshworks.com/outline/ypxrhlcm/cover
I have tried to enroll for FreshWorks Academy using 3 different email addresses and each time I have only received the welcome email, indicating to reply to the email if you have not received the activation email. I replied each time but have not received a response nor received an activation email. Are there currently issues with sending the activation emails from firstname.lastname@example.org?
Our next Coffee Chat session is happening on Tuesday, 7, December at 11 AM EST.In keeping with the season, we’re calling our discussion Hang Out with Hot Chocolate and we’ll be discussing a topic in line with the season as well: managing Customer Service During the Holidays. Grab a cup and join us as we talk about five key segments: How far ahead should customer service teams and leads begin planning for the holiday rush? How has your team prepped to meet the changes in demands around customer expectations during this time? How can customer service managers prevent and address increased stress/burnout among their teams during this time? What are some lessons and insights from previous years that have helped customer service teams perform better during the holiday season? What is key towards managing both customer and employee satisfaction during the holidays? Lastly, how can teams/individuals best take advantage of a holiday “lull” - the proverbial calm before the storm. (Ta
Have you picked up a new routine, skill, art, or any new activity? Talk to us and tell what you’ve been up to lately. As for me, I started cooking a lot and also started learning food styling and food photography. Can't wait to post my first picture. Reply to this thread to let us know!
Our next Coffee Chat session is happening on Tuesday, 19th of October at 11 AM EST.@Micah Solomon will be our host and the topic of discussion: Building a customer service culturePlease block your calendars for about 45 minutes to answer five questions. To keep this session as engaging as possible, I’ve chosen a topic that all of us can relate to, and here are thekey-segments:1. What do you think about the concept of hiring for culture fit? 2. What are some of the key elements of creating a customer service-oriented culture? 3. What are some of the pitfalls you see that we should avoid falling into as we strive to achieve this? 4. How do you go about inspiring a team to offer personalized customer service/"wow" customer service to make your customer feel special?5. Give us examples of your favorite organizations that have built a great CS cultureBefore we close out, we’ll open the floor and everyone can questions about all things CX to Micah!
Our next Coffee Chat session is happening on Wednesday, 15th of September at 11 AM ESTWe hope to hear from you during the chat!The topic of discussion: Handling Conflicts in your teamPlease block your calendars for about 45 minutes to answer five questions. To keep this session as engaging as possible, I’ve chosen a topic that all of us can relate to, and here are thekey-segments: 1. What are the different kinds of conflicts you see in a small/big team?2. Is there a protocol to deal with conflicts. Please give us details!3. When and how do you decide to escalate it to your HRBP?4. How is conflict management different remotely?5. How do you empower your teams to share clashing viewpoints comfortably? (edited)
Hey everyone! Thank you for showing support by participating in our previous Coffee Chat. Please Subscribe to this post to get instant updatesOur next Coffee Chat session is happening on Wednesday, 18th of August at 11 AM ESTWe hope to hear from you during the chat!The topic of discussion: Best Practices for Customer CommunicationPlease block your calendars for about 45 minutes to answer five questions. To keep this session as engaging as possible, I’ve chosen a topic that all of us can relate to, and here are thekey-segments: What are some general pointers to keep in mind when you’re talking to your customers? How do you turn down requests from customers which you can’t fulfill? How do you handle hostile or unreasonable customers without being rude? How often do you think communication with customers is necessary? (not just for updates, but in general.) What is the best way to apologize to your customers- feel free to share your stories, emails, and more here!
Hello there! Get started with the basics of Freshdesk Customer Success with our new course on Academy. These chapters take learners through key features like Health Scores, Alerts, and Success Goals: https://academy.freshworks.com/outline/4iiwukc0/coverFeel free to discuss and share how you use Freshdesk Customer Success, customer success topics and ideas you want to learn more about, and your feedback about the course here!
Hey everyone! Thank you for showing support to this post by hitting Subscribe to my previous post.We realized that July 7 is right after a good long weekend for most of us, so we’ve decided to host this coffee chat next week.So our new date is July 14, 11:00 am EST. Please block your calendars for about 45 minutes to answer five questions. To keep this session as engaging as possible, I’ve chosen a topic that’s one of our favorite. The topic of discussion is: Building a Self-Service Portal Q1. How many of you use self-service. Why do you use or why don’t you use. Q2. What are the challenges you encountered while coming up with a self-service portalQ3. What are the common mistakes you see while people implement self-serviceQ4. How do you measure the effectiveness of your self-service portalQ5. What do you think is the future of self-service?@Bethany Wesley, @zachary.king, @manns, @chianne.shepherd - I look forward to hearing your thoughts.
Are you a new Freshdesk agent? Not sure where to start or what are the basic features you need to know? Then this is the right place to start. This series is a collection of courses that help you understand how some of the basic Freshdesk features should be used. https://academy.freshworks.com/outline/ctj0sv26/cover
Hey everyone,Freshworks Academy learners are scattered around the world, let’s kick off our discussions by sending a virtual hi to each one of them.Let’s come together and answer one question to create a word cloud. Tell us where are you from? Use this and link to type in your answer: here As our learners post their locations, the word cloud will create a nice collage of all the different places. I will post that image sometime tomorrow. Cheers,Akshara
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