Debunking the top 10 myths about Chatbots
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Hi Everyone,We are looking forward to your participation in our upcoming event: Extend Beyond IT: Unify services and elevate EX with Workspaces on September 17, 2024 9:00 a.m. PDT.>>>>Do you have questions or comments, or are you facing issues joining the session? We encourage you to ask your questions, share your thoughts, and post any comments related to the event. Whether you need more information about document management or are experiencing difficulties logging in, your participation is crucial.-----------------------------------------------------------------------------------------------EVENT DETAILS - Facing issues with joining link? If you’ve registered but didn’t receive the link: Join directly using this link: https://freshworks.zoom.us/webinar/register/WN_o1kfzOrjQuG-lDyPICW7-A ------------------------------------------------------------------------------------------------ If you haven’t registered yet but wish to join instantly: Click the following link to r
The Dreisatz Rechner is a practical tool for solving proportional problems using the rule of three. It allows users to calculate unknown values in direct or inverse proportionality scenarios quickly and efficiently. Ideal for students, professionals, and anyone needing accurate results for ratio-based calculations, the tool simplifies everyday tasks like budgeting, scaling recipes, or solving math problems.
Recently, there appears to be a change to “recent activities.” It is a great feature that needs to be fixed to continue it to be a great feature to use. The change recently that I have seen is that it is no longer readable or easily usable. When opening recent activities at the top right it only shows a partial list when it could use the entire screen length. The last activity is cut off and cannot even see the ticket that was recently accessed/replied. The last version allowed users to Ctrl+Click to select each ticket and open them in a separate tab. The current version; still allows the Ctrl+click and tab opening; but now closes the Recent Activity Tab after one click. In order to open the next activity on the list; we now have to view recent activities which refreshes the list back to the top. We can no longer just open 4 or 5 tickets easily from hours past to review. Each time now just to review past responses or updates; now have to open the recent activities tab
A Freshdesk worker is responsible for managing customer support inquiries through the Freshdesk platform, ensuring timely and effective responses. They handle tickets related to product issues, inquiries, and feedback, striving to provide excellent customer service.The role involves collaborating with team members to resolve complex issues and improve support processes. Freshdesk workers utilize various tools and resources to track customer interactions and maintain accurate records.They also analyze support metrics to identify trends and enhance service quality. Strong communication skills and a customer-centric approach are essential for success in this role. Overall, a Freshdesk worker plays a vital role in maintaining customer satisfaction and loyalty.Regards,Jonsionvillium
Hi,I am new in Freshdesk and I have a question reqarding the customer portal, in which every mail user can see his tickets.The CEO of my customer is not creating tickets, but wants to see all tickets of all users.Is this possible?I could not find a parameter to mark a contact as company admin or something like this.Thanks & bestNancy
Hi Everyone,I’ve had some feedback from staff using the End User Portal that it can sometimes be tricky to decipher which Agent in an Agent Group is owning their tickets.The specific scenario appears to be when a ticket has been assigned to a different Agent Group but not yet picked up by an Agent within that Agent Group.Does anyone know if it is possible on the End User Portal, specifically within the Home Page ‘Tickets section’ to show which Agent Group a ticket is assigned to? A Requester may get more information by clicking in to each individual ticket:But it seems a shame that it’s not visible from the Front Page whereby they may have many tickets logged and would make it easier to understand how their tickets are progressing.
Hello What I have to do to avoid the my license will be automatically renewed when it will expire?After the licence will expire It will be still possible to access to the data or our property?
Is there a way to import tasks and subtasks including the predecessor and successor task fields?
For an Agent, we have given needed permissions, but still agent not able to see the data in the shared report. It shows “No data”
I am trying to use the SCCM import function.I am an SCCM admin using the FS Probe Tool on the SCCM server which also hosts the CM database.When trying to create the SCCM DB connection, I have tried many variations of domain/local, user accounts, DB settings. Nothing works. The closest I can get is an error:SQL Server Connection failed.The FS Probe log shows these entries:2024-09-18 11:38:50,418 [1] DEBUG Freshservice.Discovery.Utilities.ImpersonateUser - Did LogonUser Succeed? Yes2024-09-18 11:38:50,419 [1] DEBUG Freshservice.Discovery.Utilities.ImpersonateUser - Before impersonation: PADOM\SCCMAdmin2024-09-18 11:38:50,419 [1] DEBUG Freshservice.Discovery.Utilities.ImpersonateUser - After impersonation: PADOM\DBAdmin2024-09-18 11:38:50,419 [1] INFO Freshservice.Integrations.Common.Connectors.SQLServerConnector - verifyConnection invoked
After much trial and error, I have finally managed to get MS Power Automate to create a FreshService ticket with a PDF attachment. However, while the FreshService ticket shows an 8Mb PDF attachment, When I open the PDF document it’s completely blank.Any thoughts on what I may have done wrong? ADDITIONALLY: I can send the exact same file in MS Power Automate via email, and the PDF document shows correctly when opened.
To reduce administration time, it would be very useful if we could automate assigning an asset to a location via a ticket. We would need to be able to use a workflow or other automated function to assign the asset into a specific room location in Fresh.Fresh have suggested creating a requester for each location, but having multiple sites with infrastructure equipment in it, it’s not practical.Does anyone have any solution to this?
Hi Everyone,We are looking forward to your participation in our upcoming event: Extend Beyond IT: Centralize Key Resources with Document Management on September 4, 2024 9:00 a.m. PDT.>>>>Do you have questions or comments, or are you facing issues joining the session? We encourage you to ask your questions, share your thoughts, and post any comments related to the event. Whether you need more information about document management or are experiencing difficulties logging in, your participation is crucial.-----------------------------------------------------------------------------------------------EVENT DETAILS - Facing issues with joining link? If you’ve registered but didn’t receive the link: Join directly using this link: https://freshworks.zoom.us/webinar/register/WN_-Q2pxO1ARd-779C4kDmeSA ------------------------------------------------------------------------------------------------ If you haven’t registered yet but wish to join instantly: Click the following link to
I am brand new to a company that uses Freshservice as their ITSM helpdesk. Where in the Academy is the best place for me to start learning and understanding?
Looks like the training videos I was able to look up on YouTube are quite old. Are there newer ones I’m not seeing?
Has anyone attempted to use passwordless login? Most of our users use SSO and a small segment would use the passwordless login option. I’m wondering if passwordless login has worked well for others, as it seems like it would be hard to support if it were at all buggy. Thanks!
