Getting Started

Hi, so this is a two part question. First question, we have a few senior associates as requesters and not agents, will we be able to share analytics reports with them? I searched for them under “share reports”, but couldn’t find their profiles. There is an option called share to “everyone”, I’m not sure if that will share the report with all agents and requesters, that might become a mess!! Second question, is there any metric that shows the entire time a ticket has taken, like from creation time to resolution time in business hours? TIA!!

I’m reviewing a guide on this topic and wanted to compare it with real-world experiences from the community. (Delta Executor v2.706 )

Hello, in a service item I want to add a tab that, when toilet paper is selected, displays a dropdown menu. In this case, in the inventory (assets) I have all the brands of toilet paper listed, and I want the dropdown menu to appear for the user. How could I do this?

Hi! So, one of our agents is facing an issue where the number of pending approvals is displayed as 5, but when he opens the widget, only 4 tickets are there. Tried filtering by “ticket approvals”, “change approvals” and “all approvals”, still the same mismatch prevails. Is there any reason as to why this is happening? Is it some backend issue? Coz it's been about 2-3 days, but still the same count is getting displayed. Due to this we’ve kept the approval process on hold. Any ideas or solutions are welcome!!!

Hi,  I recently discovered that modifying an agent's email address within our Freshservice sandbox environment also unexpectedly affects that agent's email in our production instance. I’d like to know which agent attributes or actions performed in the sandbox are automatically synchronized with the production environment? Is there any documentation detailing this specific behavior? Thanks for your help.

Hello,How can I make it so that when a user opens a ticket, all the tickets they have assigned appear in the "Active" section? Currently, when they open a ticket, it shows no active tickets, and I have to search for them manually.Thanks

Hi! I’m unable to deactivate users/requesters in my sandbox environment. It works fine in prod though. Is this a limitation or is it something that I can turn OFF from my side?

Hi everyone! I’m excited to join the Freshworks Community and look forward to learning from your experiences, sharing insights, and connecting with others who are building great customer experiences with Freshworks.

Hi everyone,I’d love to hear your thoughts on managing feature development vs. technical debt in a growing software product. How do you decide when to prioritize new features over refactoring or cleanup? What processes or metrics do you use to track technical debt? Any tips for keeping both the product roadmap and code quality healthy? Looking forward to your insights!

Hi everyone! 👋 I’m new here and excited to learn more about how users like you get the most out of Freshworks products — especially around community engagement, troubleshooting, and creative ways you use the platform. community.freshworks.comCan you share: Your top tips for getting started in the Freshworks Community? Any advice on the best ways to ask questions so they get fast, helpful responses? Examples of the most useful kinds of questions or topics you’ve seen here? Also, for a bit of fun — here’s a link to a popular game that I thought some of you might enjoy in your spare time: https://summertimesagasdl.com/

Hi everyone,I’m trying to export detailed ticket data from Freshservice, including the full activity history (status changes, assignments, internal actions) into an external database for reporting purposes.The built-in analytics and exports seem limited, and API pulls for large time ranges are slow to run on a regular basis. I’m wondering if there’s a recommended approach or supported method to sync this data efficiently, either through the API, webhooks, or a third-party integration.If anyone has implemented something similar or can share best practices, I’d appreciate the guidance. Thanks.

London has become one of the world’s most dynamic hubs for startups, creatives, digital nomads, and remote teams. With the city’s rapid shift toward flexible working, the need to find a coworking space that offers comfort, productivity, and community has never been more important. Whether you want a single desk, a flexible membership, or a private office inside a shared environment, London’s coworking market provides endless options.This article guides you through the process so you can confidently find a coworking space that matches your schedule, budget, and goals.Why Coworking Has Become Essential in Modern Work CultureThe rise of remote work has pushed individuals and companies to seek hybrid solutions that blend flexibility with structure. Coworking spaces offer that perfect balance. The

Hi everyone,lately I am facing a small issue at home. My rooms don't keep a fresh smell for long and I am trying to figure out which plugin air freshener actually works best. I didn’t expect it to be this confusing honestly. I went through so many blogs and review sites like Wirecutter, New York Times product reviews, and even some home-care blogs like The Spruce and Good Housekeeping. After scrolling through multiple forums and reading tons of user feedback, I kind of narrowed it down to two options.Mostly people were recommending these two products: Glade PlugIns Refills Air Freshener  Febreze Plug In Air Freshener, Odor-Fighting Scented Oil Refill 

Hi All - I now find that we can no longer add agents to contact groups? I know this is likely by design, however has something changed as from recenet memory (evidenced by the fact that we have agents within current contact groups) we have definitely been able to add agents to contact groups. A use-case came up internally this past week with regards to new user onboarding - as our onboarding team were unable to add users to a specified a contact group. The users are agents, but (and I have also checked this) we are no longer able to add. Has anyone else experienced this?

Hi everyone 👋I wanted to share a quick use case of how our educational project uses Freshdesk to streamline communication with students applying for scholarships.At Oasis Scholarship, we receive hundreds of questions from students about eligibility, required documents, and application status.Using Freshdesk, we created simple ticket categories for each type of query — like “Application Help,” “Documents,” and “Deadline Info.”This has helped us: Automate responses to common questions Track unresolved student tickets faster Maintain transparency and consistency across multiple support agents It’s been a huge time-saver for our small education-focused team.Has anyone else used Freshdesk or Freshchat for managing student or educational communications?

The Streaming app is an Android-based application designed primarily for mobile devices, offering access to live television channels, movies, series, and sports content. It is not natively compatible with Windows or macOS operating systems. To run it on a PC, an Android emulator is required, which simulates an Android environment on your computer. This method ensures compatibility while providing a larger screen and improved performance over mobile devices.Popular emulators include BlueStacks, MEmu, and LDPlayer, all of which are free and reliable options. The process is similar across these tools: download the emulator, install it, obtain the Streaming app APK file, and install the APK within the emulator. Note that this Streaming app is a third-party application, so downloadin

On Stream is an Android application that grants free access to a massive collection of movies, shows, live channels, and more.OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options.Overview of OnStreamOnstream app is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.Chromecast support and external player compatibility are among the features. Because of the possible copyrighted content, its legality is in d

Hi everyone,I’ve recently launched a new platform called My Royal Dream APK (http://myroyaldreamapk.com/) that lets users build and explore immersive 360° visual scenes and VR experiences. I’m exploring how to best integrate it with community support workflows and user feedback loops. I’d love your thoughts on: What features you would expect from a user-community/forum tool for 360°/VR content creators? How do you gather user feedback on new media apps/platforms and turn that into product improvements? Any advice for promoting a user-generated content platform in a niche market (VR / 360° creation) while ensuring support and engagement?

SAAS Hills represents a new era of elevated living, offering a harmonious blend of natural beauty, innovative planning, and premium architectural craftsmanship. Designed for individuals and families who seek tranquility without compromising on modern comforts, SAAS Hills delivers a lifestyle shaped by breathtaking views, lush surroundings, and thoughtfully developed residential spaces. This visionary project captures the essence of serene hillside living while integrating contemporary amenities that cater to today’s evolving lifestyle needs.From expansive layouts and eco-friendly designs to world-class facilities and efficient infrastructure, SAAS Hills stands as a testament to refined living with purpose. Every element from landscape to layout is curated to enhance comfort, promote well-being, and provi

downloading bugs solution

Welcome to Tech Crown!This is your starting point in the Tech Crown community — where technology meets innovation. Whether you’re a beginner, a tech enthusiast, or an experienced professional, this forum helps you take your first steps toward learning, sharing, and growing with others in the tech world.Purpose: Introduce yourself to the Tech Crown community Learn how to navigate and use the forum Find guides on posting, replying, and joining discussions Discover popular topics and trending tech categories Get help from moderators and experienced members Topics You Can Explore: Community guidelines and FAQs How to create your first post Tips for building your te

Hello everyone,I’m new to the Freshworks Community and really happy to be here!I’ve been exploring Freshdesk and Freshchat recently to improve how I manage customer support and engagement. I’m looking forward to learning from other members here and sharing some ideas too.Thanks to the Freshworks team for building such a great space for discussions!— Kathy Dawson

Share how joining online communities or using tools like Freshworks has improved your workflow, customer support, or overall business growth. Discuss real experiences, tips, or strategies that made a positive difference in how you connect with and serve your customers.