Community Collective

Welcome to the Community Collective - Become a guest contributor and enjoy a host of benefits!

  • 16 August 2022
  • 7 replies
  • 6970 views
Welcome to the Community Collective - Become a guest contributor and enjoy a host of benefits!
Userlevel 6
Badge +8

The Freshworks Community has always focused on creating a space where members can build meaningful connections, learn something new, and get recognized for their contributions. We continue to work towards building that space for you with our latest addition. 

The Community Collective is an ecosystem where you support, challenge, and inspire each other 👉 

Become a guest contributor, share experiences and stories with your peers, and emerge as a more integral part of the Freshworks community. 

 

👏How can you be a part of the community collective

Become a guest contributor: Whether you have a Freshworks demo to share, use-case to explain or outlook to offer, we want to hear from you!

           

Share your story: Videos, articles, doodles - the medium doesn’t matter, we want to help you tell your Freshworks story.

 

Host an event: From text based AMAs to close grouped workshops, the community is open to your ideas and expertise.
 

 

🏆🎁 What’s in store for you?

  • Establish yourself as a thought leader
  • Increase brand visibility
  • Build relationships with your readers through a threaded comments section.
  • Build credibility within a global community
  • Get spoiled with Freshworks goodies

If this sounds fun, fill this form to get started.

 

🖐The Community Team will be available every step of the way to ensure you can access all the resources you require, from planning to promotions. 

Let’s create magic?


7 replies

Userlevel 7
Badge +9

Excited to learn from our members!! 😊

Userlevel 7
Badge +9

I’m looking forward to seeing the fruits of this :)

Userlevel 7
Badge +14

Woo hoo!!! 🙌🏻 This is going to be great!!!!!

Userlevel 3
Badge +6

This is exciting ! 🫰🏻

Userlevel 6
Badge +8

Appreciate the enthusiasm @manns  @zachary.king @raymondcanilao @rashmi.nag 

We are excited to see some great stories come to life 🎉🏆

 

Userlevel 2
Badge +3

While trying to find a solution to differentiate tickets and address them efficiently. I have explored the tool and came across automations (For open projects without any sources for the customers to reach out to us where we provide only the email id) and widgets (For our online platforms). 

 

Well, handling enquires and from open project customers was a very big challenge. However, automation was the ultimate solution. An automation was set to execute which contains a set of FAQ’s that address the general concerns like; how much time it will take to process the order, can the order be modified and so on..

 

Setting automation while the ticket is created has helped reduce ticket flow drastically. Basically, a ticket was made to resolve automatically after executing the automation and if in case the customer is not satisfied with the information sent through automation or has any other concern, he can reopen the ticket for an agent to address his concern. 

 

Userlevel 6
Badge +8

While trying to find a solution to differentiate tickets and address them efficiently. I have explored the tool and came across automations (For open projects without any sources for the customers to reach out to us where we provide only the email id) and widgets (For our online platforms). 

 

Well, handling enquires and from open project customers was a very big challenge. However, automation was the ultimate solution. An automation was set to execute which contains a set of FAQ’s that address the general concerns like; how much time it will take to process the order, can the order be modified and so on..

 

Setting automation while the ticket is created has helped reduce ticket flow drastically. Basically, a ticket was made to resolve automatically after executing the automation and if in case the customer is not satisfied with the information sent through automation or has any other concern, he can reopen the ticket for an agent to address his concern. 

 

Thank you for sharing your use-case Krishna! Greatly appreciate it 💥
I have sent you a direct message, so we can collaborate to take this further!

Reply