Hello @holger.axelgaard, this had me interested so I did a little playing around using https://www.qr-code-generator.com/ and selecting the SMS messaging option. If you put your support email address in the phone number field and then generate the QR code, the user could scan your QR code, add any info in the text they want and hit send. This would then create a ticket in your service desk with the contents of the text message as an attachment to the ticket, and the users phone number as the requester. Maybe not the best solution but at least a start. 

I am interested in what some of the other community members can come up with!!!

Good luck :)

If you accept email tickets, you can set the QR code to start an email with the recipient and subject line already filled in.

I want to start by stating that I’ve been using QR TIGER QR code generator which is a QR code-generating platform. I’ve used this online tool for about 2 years now since I discovered it and it has generally helped my small business to grow by increasing my online presence. I believe I have the know-how and experience to answer this question.

With the platform mentioned above, you can create text QR codes linked to phone numbers and description of your issues from any mobile device. However, you can’t link a QR code to that item and later convert it to a ticket.

It would be better if it could load a widget type form.

Using E-mail would mean they would need to put their personal e-mail out there which is imo a bit to evasive. 

Rather it just load a web form, pass in any details you want to include, and be done with it.

I can mimic this with a widget but only the default widget i’d want to be able to do it a different widget for different assets.