I have setup a new freshdesk system and the agents are not receiving emails when new tickets are create or when they are assigned to them - it is enabled.
Also, end users are unable to log tickets and get the following error - I suspect both issues are related.
“We are sorry. You have been restricted from accessing this helpdesk page”
Hello
Thank you!
Hi Amos, The issue has been fixed. Can you please check once and confirm?
If you are facing any further issues, you can always write to support@freshdesk.com and our support buddies would love to help you.
Thanks and have a great day!
Hi
Hi Amos, The issue has been fixed. Can you please check once and confirm?
If you are facing any further issues, you can always write to support@freshdesk.com and our support buddies would love to help you.
Thanks and have a great day!
YES - Working now. Thanks for the prompt support.
We are glad that we were able to help. Thanks and have a lovely day!
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