Hi.

You could use API calls to do that.

As a matter of fact, that is what Freshworks says about importing tickets (besides of using that third party tool):

Moving Historical Helpdesk Data to Freshdesk Shouldn’t be a Nightmare - Freshdesk Blogs (freshworks.com)

Regards,

Hi @AkaCarioca 
Depending on your source, you can look for an integration with Freshdesk to directly import tickets from your old platform. If you or someone on your team has coding knowledge, using an API is another option.

However, you might find it beneficial to use a paid third-party tool like Help Desk Migration. This tool automates the transfer of your entire ticket history and allows you to customize the migration to suit your business needs. You can transfer groups, agents, companies, contacts, tickets, categories, folders, and articles. Additionally, you can:

1. Create missing agent profiles and groups
2. Assign a default agent for inactive or deleted agents
3. Migrate inline images as attachments
4. Add tags to migrated tickets
5. Prioritize moving newer tickets first
6. Preserve all data relationships between tickets, agents, groups, contacts, and companies.

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