Dear everybody,
In our Helpdesk we have the following "Liquid error: undefined method `name' for nil:NilClass": Right above the header.
Does anyone knows about it?
Best,
GroupLotse Admin
Page 1 / 1
Hi
As far as I've seen, this error pops up when no portal name is added.
Can you please navigate to the Admin page >> Click on Portal >> Click on the Portal name and check if the Portal name is added?
If not, can you please add the Portal name and save the page as that should do the trick here?
If you are still facing issues after adding the portal name, I’d insist you to write to support@freshdesk.com so that our support buddies can jump right on to help you with this.
Thank you,
Keer,
Freshworks Community Team
That solved my problem. Thank you!
Glad to know that it is now resolved,
Cheers :)
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.