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Question

Limit tickets by customer

  • 25 November 2021
  • 4 replies
  • 100 views
felipeha
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Hi, can I set a limit numer of tickets submitted by a specific customer?

4 replies

B
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Hey Felipeha, I want to do the same thing. Please let me know if you do find out. 

Regards, Team Smokekitchen

R
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Userlevel 5
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Hi there @felipeha! 

 

This is an interesting question and a few customers have solved this differently but, before we go ahead, can you confirm if this is something you wanted to do within one of the Freshworks’ products? If so, which one? I’ll move this thread over to the right forum, so we can get more eyes to look at your question!

 

Cheers

-RS, Community Team
manns
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Userlevel 7
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@felipeha it’s a great question. Is this based on a paid-for support limit or because some people (or bots I guess) are abusing the ability to log tickets? Thanks :)

Cheers, Stephen || https://ITSM.tools
felipeha
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Yes @manns, my customers have limited support requests, based on paid plans. So, cant find where to setup the number of tickets can a user can submit.

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