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Mapping new Contacts to Groups with OKTA for auth

  • 16 April 2021
  • 1 reply
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I’m playing with configuring OKTA for authentication for contacts who are onboarded.

The OKTA integration works great, and a new contact added to OKTA can authenticate into Freshworks but if they do not exist as a user then a new user is created that isn’t mapped to a company.

Since there’s no mechanism for getting alerted (that I can see) when a new user appears on our contacts list I was wondering if there were any hooks related to the group they’re associated in in Okta that can map new contacts automatically to a Company so that this doesn’t have to be done manually once the user exists in Freshworks.

Thanks!

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Best answer by ashwin.nethaji 7 May 2021, 02:05

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Hey there, @GregDalton,

You can pass the company attribute from Okta to Freshworks by clicking on the Profile editor section on Okta and set it up such that the company attribute is also passed to Freshworks as seen in the screenshot below. Your developers can help you set the same up on Okta.

Hope this helps.
Cheers!

Ashwin Nethaji - Freshdesk Community

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