Skip to main content
New Idea

Answers bot filter by category, folder or tag

Related products:Freshchat
  • October 27, 2022
  • 0 replies
  • 33 views

matheus.wilke
Apprentice
Forum|alt.badge.img

I would like to suggest that the chatbot for chat and whatsapp has a filter by category, folder and tags to find articles in the knowledge base. Today he can only define the knowledge base he looks for, but it would be ideal if we can direct the bot to a certain category or folder depending on previous responses from the client.