Export emails and identify spam

Related products: Freshdesk Support Desk


Is there a way to export emails and identify those which are spam?

I need to export and import our freshdesk emails into our CRM regularly but I don't want to import the SPAM ones.


Hello Matthieu,

Freshdesk allows you to export the complete account data of tickets, solutions, contacts. etc. You can export your account data from Admin -> Accounts tab. This will give you a .xml dump of all tickets with the complete conversation history. Do you think this will serve the purpose?