Filtering and Nested Categories for Service Catalog

There is a way to do this but it’s cumbersome. I created a custom JSON script and added it to the “Head” page in the Portal Designer. The end result is pictured below, but it would be very nice if there was an easy way to do this in the UI. 

There is a way to do this but it’s cumbersome. I created a custom JSON script and added it to the “Head” page in the Portal Designer. The end result is pictured below, but it would be very nice if there was an easy way to do this in the UI. 

 

Hi, could you share the script ? 

Hi @MaxBarton, as Daniel says would you mind sharing the script you’ve used please?

Hi Max,

Can you share this script please?

Thanks,
Matt

Not having this feature is causing me a ton of unnecessary work. The importance of implementing something like this can not be overstated.

I agree. It also has a negative impact on on the end user experience now we have added multiple workspaces. 

Agree, this needs to be implemented asap. The entire Service Catalogue element is lacking. 

Specifications I’d like to see for Service Catalogues: 

• 3-level hierarchy at least (usually not best practice to go much deeper, a flat hierarchy as is currently is unworkable)
• Service Items able to exist in multiple locations within the Service Catalogue (not everyone searches in the same manner, what is logic to one person is different to another)
• Multiple/Different Service Catalogues - Ability to create multiple catalogues with own viewing permissions within a Workspace (i.e. IT Workspace could have Business Service Catalogue, Contractor Service Catalogue, Technical Service Catalogue)
  • With above in mind, also the possibility to have a Catalogue(s) which are shared across IT and one or many Business Workspaces

Hi David,

Drop me a DM and I can forward you a script to add to your self service portal so you can get nested sub categories. 

Thanks,

matt ​​​​​​​

I’m in the midst of building multiple workspaces where this would be a huge help. Make this a thing, please!

Hi,

I have some code which can be added to your instance portal.

Let me know if you want it and I will send it across.

It allows you to nest catelogue items.

I’m interested in that code if you like to share 

Message sent, TIA!

Implementing filtering and nested categories in the Service Catalog would greatly enhance navigation and user experience, allowing users to easily find relevant items like Macbook Air accessories.

Currently, the Service Catalog lacks filtering and nested category options, making large catalogs hard to navigate. Implementing filters and nested categories, like showing accessories for specific hardware, would significantly enhance user experience.

Yes it is difficult. I have some code that you can add to your SD portal. 

DM your email address, and I will forward this across which allows you to have nested sub-categories. 

Hi Rizwan,

Drop me a DM and I can forward you some code which can be added to your self service portal which enables sub catergories. ​​​​​​

Hi Matt,

I sent a DM to you regarding this code - Would you be able to get back to me when you get a chance to share this?

Thanks in advance! :)

Kind Regards,

Ollie