Hi Everyone! We’re a small group at this time but we’ll grow mighty.
I had a colleague from another university reach out to me a few months ago simply from seeing my contact email was a “.edu” in a discussion thread here. We asked FW to provide other higher education customer contacts so that we could establish a peer support network for each other to work through the challenges our specific higher education use cases present to us in using and configuring a service desk platform.
Lo and behold, FreshWorks Community was released within weeks of that ask. Coincidence? You be the judge.
Let’s start a thread of group member introductions. I’ll start ……..