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rashmi.nagCommunity Manager

published in IT Operations

Quick Hacks | 4 Tips for Driving Self-Service Adoption

While self-service in ITSM has proved to have major benefits, why is it that most of these initiatives fall flat?Here’s 4 tips to improve self-service adoption for your IT service desk: Cut out the technical jargon Cut down the form to just the essentials Bring the portal to where users already are Chatbots are your friends What has worked for you in driving self-service adoption? Share with us!

705

1 day ago

JuliaDApprentice

asked in IT Operations

Can I redirect My website to another addres

I have a website name AlightMotion. Now I want to redirect to another site. How it will be possible in WordPress.

1 day ago

karthi8914

asked in Sales Strategy and Automation

Overseas Education CRM Software for Education Consultant

Overseas Studies CRM software is an integrated platform for managing application procedures, lead management, and various agents or referrals for abroad studies consultants. You no longer need numerous platforms and tools to manage your agency. A single platform will meet all of your operational and business demands and much more. This is an industry-wide platform that brings together all stakeholders, including students, agents, and referrals and gives value to each. Overseas study CRM creates an inclusive ecosystem for business studies abroad.Click here to know more - Overseas Education CRM Software Contact Us To Know More:Phone/Whatsapp - +91 9344430402Mail - info@itsk.in

1 day ago

hyangApprentice

asked in IT Operations

FreshService Integration with Azure Sentinel

I used the FreshService data connectors to create a Logic App, in order to create a create in Freshservice. It kept saying access denial = True. Anyone has related experience can please help me?Thanks

1 day ago

rashmi.nagCommunity Manager

published in Employee Well-Being

Manasa KumarSkilled Expert

published in Sales Strategy and Automation

Are you breaking your head over the numbers game?Conversation

Sales formulas can be a hard nut to crack if you are a sales manager.But knowing a few by heart always keeps you ahead of the game.Here are some sales formulas that are crucial for calculating sales metrics and revenue:1. Sales Tax FormulaThe sales tax formula is vital for businesses of all kinds because it tells you how much sales tax to charge your customers on each sale. Sales tax rates vary from state to state, but the sales formula for tax is the following:Sales tax = Total sales x Sales tax rate2. Sales Conversion RateYour Sales Conversion Rate tells you what percentage of sales leads end up converting into customers. It’s a good measure of the quality of your leads and the efficacy of your sales team.Here’s the sales formula for Conversion Rate:Sales Conversion Rate = (Total number of sales / Total number of leads) x 1003. Net Income Net Income is one of the most important sales formulas out there. It tells you whether or not your business overall is profitable—and the amount of

120

9 days ago

FeranodApprentice

asked in IT Operations

Notification email rule on every customer response based on if the Agent assigned to the ticket is online.

Hello,straight to the point - we use a rule, that makes everyone get an email notification If the customer responds/reopens the ticket. What we want to include is possibility to switch it on and of based on If the agent assigned to the ticket is online or not. This way the notifications to the other agents will be send only, If the agent assigned is offline. Is there any way to achieve this?Thanks for any kind of help,Te

10 days ago

Manasa KumarSkilled Expert

published in Sales Strategy and Automation

What's the best metric to measure your growth?Conversation

ROS is best used as a measurement of when to grow. It defines whether or not you are in a good position to spend some more.Knowing this KPI allows you to strategize, can you stretch a little more or should you cut back?For one, ROS gives you the profit you’re making so you can identify the return you want to reinvest into your company to grow it further. Two, return on sales is a reliable metric to aim to increase as the higher the ratio, the more the profit. Lastly, you can use the metric to get a picture of your company’s year over year performance as it takes into account both your expenses and revenue.In contrast, revenue isn’t a reliable metric to measure your businesses’ profitability as your expenses and revenue can vary over time.Head over here for more on Return on Sales.

486

15 days ago

poojakumari02Apprentice

asked in IT Operations

ms excel password unlocker software

stella ms excel password unlocker software is the best software to unlock all excel file password using three password unlock methods this software is unlock all type encrypted password of the excel file this software is unlock all excel workbook and worksheet password of the excel file this software is unlock all version 32bit and 64bit excel file this software is unlock all excel file password without deleting any excel file items. for more info visit this link https://www.stelladatarecovery.com/password-recovery-tool/excel-2016-password-recovery-online.php

17 days ago

karthi8914

asked in Sales Strategy and Automation

Best Search Engine Optimization Agency

SEO means Search Engine Optimization. It is the process of improving your website to increase its your website traffic, visibility in Google, Microsoft Bing, and other search engines websites. Search Engine Optimization services offered by an agency, freelancer and consultant that can optimize your site for seo. To provide our clients with a clear path toward achievement, we stay current on the newest trends and breakthroughs, investigate alternative marketing approaches, and test them through internal campaigns to decide which strategies will produce the best results. We know how to bring you more leads because we do it every month for ourselves. Our experienced in-house SEO team assists you to generate leads from organic search engine result pages.Click here to know more – Best Search Engine Optimization ServicesContact Us To Know More:Phone/Whatsapp - +91 9344430402Mail - sales@itsk.in

19 days ago

praveen.jammy_oldApprentice

published in Customer Support Best Practices

Remote team best practices

Do you have any best practices when it comes to managing remote support teams? I know a lot of them revolve around best practices for work from home like have a dedicated work space, schedule as though you were in an actual office, but I was looking for specific around customer support.Are you using any tools to collaborate?How are you managing load at these times?among others

764

23 days ago

SanaSiddiquiSkilled Expert

published in Sales Strategy and Automation

How can a real estate software help you get more clients?Question

1) Send targeted emailsYou need to send targeted emails to existing customers, contacts, and prospective ones that visit your website. This allows you to get in touch with them at just the right time and understand their requirements better.2) Mobile version of the softwareReal estate agents are on the move most of the time, and a mobile version of the real estate sales software can help them schedule meetings, take notes, update contacts, and stay on top of tasks without having to rely on a desktop computer.3) Ability to instantly engage with prospectsYour agents need the functionality to immediately engage with prospects through live chat or get in touch with them directly through a built-in phone.4) Automate daily tasksThe real estate sales software has to automate everyday tasks like emails and follow-ups, sending invoices, and updating records.5) Manage transactionsThe real estate sales software should also have a visual pipeline to help agents manage transactions, get actionable

341

24 days ago

AliRazaApprentice

asked in Sales Strategy and Automation

How to update data on a JSON object through fetch

I'm making a customer portal application with Node.js, Express.js and JavaScript on the client side. My Node/Express backend makes API calls to a company CRM-system and then sends the data as JSON to a user specified url. For example in my app I have a "Personal information"-page that contains a table that is populated with data fetched from the user specified url on log in. For example: myapp.com/userdataof={userId}.In the website the user can edit personal information and it then gets sent to the backend and when the backend receives the data it sends it to the CRM-system. Then the backend makes a new API call to the CRM and gets the freshly updated user data and sends it to the same url: myapp.com/userdataof={userId}.The problem right now is that when the user edits the data it does get updated in the CRM, but doesn't update in the app itself. I think this is because the data is being sent to the same url that already contains the old data.So I'm looking for a way to update the JSON

25 days ago

Neil54321Apprentice

asked in IT Operations

Azure Orch - Add device to group

We have a group in AzureAD that enables USB’s. This is a per device group rather than User.I am wanting to setup an Orch so that a user can request USB’s be enabled by supplying their device name.I will then apply a timer which removes the device again in 5 days.I have managed to do this with Users. But not with devices.Is this possible? Or a work around?Thanks.

27 days ago

Jennaforbes056Apprentice

asked in IT Operations

Login to the Amped wireless setup wizard easily

Amped wireless extenders can be configured for use easily using the web-based setup wizard. You can log in to the Amped wireless setup wizard using setup.ampedwireless.com web address and then use the on-screen instructions to navigate through the setup process. If you are having issues accessing the setup wizard, read through the troubleshooting steps available on our website or reach out to the team at our end now.

1 month ago

Manasa KumarSkilled Expert

published in Sales Strategy and Automation

[Share your thoughts] How to measure social selling to improve ROI

Social selling is now a crucial part of sales strategy for most businesses, as younger users increasingly turn to social media before making a purchase — 50% of 16-24 year old's research products on social networks before buying. Tips to measure social selling to improve ROI Read more

351

1 month ago

SanaSiddiquiSkilled Expert

asked in Marketing Moves

How can we align sales and marketing for better business growth ?

No company can reach its full potential without combining the different but compatible functions of its sales and marketing teams. The success of one is dependent upon the other, and so, any company serious about growth should seek to bridge the divide between the two departments and develop a unified revenue strategy that allows the unique strengths of each to complement—instead of hinder—one another. So tell us about how you align sales and marketing in your organization.

1 month ago

SanaSiddiquiSkilled Expert

published in Marketing Moves

So how can a CRM help with follow-ups?

Follow-ups can be a mind-numbing task. Especially after multiple meetings, client visits, and database work. So how can a CRM help with follow-ups?1. Set up a journey with our easy-to-use drag and drop builder. The schedule is engaging emails and follow ups to be sent to the right lead at the right time.2. Ensure that you don’t miss out any lead or prospect added to your segment.3. Increase retention and keep your leads, prospects, and customers happy by making them feel valued.4. Measure the performance of your follow-up emails in real-time. Pause and tweak your journey and maximize the efficiency of your follow-up emails.5. Help your sales and marketing get a consolidated view of all the emails and communication touch points.

312

1 month ago

reyanhananApprentice

asked in IT Operations

website eroro

I have created a website on WordPress and customized it myself. But whenever I search my website on Google, So my website doesn't open Instead, a 404 error comes. Can someone tell me how to fix this?Here is a link to my website. mistakes after knee surgery

1 month ago

Iago WelbeApprentice

asked in IT Operations

Error 4131, Outbound message failed

I'm having an error when sending a POST to the URL https://api.freshchat.com/v2/outbound-messages/whatsapp The sending Body was this (I will hide some fields as they are sensitive data):{ "from":{ "phone_number":"+99999999999" }, "provider":"whatsapp", "to":[ { "phone_number":"+999999999999" } ], "data":{ "message_template":{ "storage":"conversation", "template_name":"membresia_seres_queridos", "namespace":"ANY_VALUES_SENSITIVE", "language":{ "policy":"deterministic", "code":"es_MX" }, "rich_template_data":{ "header":{ "type": "video", "media_url": "https://drive.google.com/u/0/uc?id=ANY_VALUE_SENSITIVE&export=download" } } } }} And my return is this, indicating a possible many request, but obviously it's not a many request, can someone help me with this case? "request_id": "4b2b8faa-d1f9-4a41-a0d8-1e5f68e413b

2 months ago

JBakerApprentice

asked in IT Operations

Best Way To Populate Addresses For Hardware Requests On Tickets

Hi All, Can I get some suggestions of how I can make our full addresses appear on the service requests for agents after a service request has been raised. I have created a location fields but via adding the custom drop down the full address does not show for the agent in Ticket View, nor does the full address show for the user requesting from the Service Catalog. Can someone help with the best way to achieve this>

2 months ago

filipi.rafaelApprentice

asked in IT Operations

How get a sales_account or contact by filtering a custon field

Hey, how are you?I have been trying some ways in your documentation and forum like this one: https://community.freshworks.dev/t/filter-contacts-based-on-custom-fields/4908. But nothing works for me.I just need to know how can I get a contact (for example) filtering by a custom field.I tried something like: https://MYDOMAIN.myfreshworks.com/crm/sales/api/search?q=CUSTON_FIELD_NAME:VALUE&include=sales_account&per_page=25But it does not work. I've seen your full documentation and forum, but nothing works here.I really appreciate your help, thanks!

2 months ago

JJZhangApprentice

asked in IT Operations

Multi-attachment issue thru Bubble.io API

Hi All, Posting attachments as a list doesn't work for Bubble.io API calls since bubble has this limit where they only allow 1 attachment per call.We are thinking if we could create recursive workflow where we post multiple calls to the same ticket with different attachments until the uploaded attachments list is exhausted. But in this way we will post multiple replies, which is def not what we want and will multiply the amount of replies the ticket originally should have. So wonder if there’s a way to post just attachments to the ticket without creating extra replies?

3 months ago

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