Back2Basics | What is IT Operations Management (ITOM)?

  • 23 June 2021
  • 1 reply
Back2Basics | What is IT Operations Management (ITOM)?
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ITOM or IT Operations Management is an umbrella term that covers all activities involved in the setup, design, configuration, deployment, and maintenance of the infrastructure that supports business services in an organization.

In simpler terms, ITOM is how the IT landscape is managed within a company. From network security, configuration, and monitoring to devices, applications, and personnel, ITOM is what keeps your IT going. Generally, ITOM leverages several tools to manage these activities individually.


But how is this similar and different from IT Service Management (ITSM)? Comment your answers below. Stay tuned to our B2B Series to learn more!


~ Our B2B Series will look into exploring the basics of IT through bite-sized content and encourage engagement and peer-learning within the Refresh Community. If you have specific topics that you’d like to learn about, share them with us in the comments section below!

1 reply

Userlevel 7
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Hi Rashmi

It can be difficult to position ITOM and ITSM - I wrote this article after wondering if ITSM is part of ITOM (which is what I always thought) or ITOM is part of ITSM. Or maybe even that there’s no significant overlap.