Differences between Service Catalog and Product Catalog

  • 11 February 2022
  • 1 reply

Badge +1

New user here.  Trying to figure out the process that works from the time an item is requested, through ordering,receiving, into inventory, assigned to a user.  A bit confused between the differences between the “Service Catalog” and “Product Catalog”. Not sure where I should be entering my items into and what the differences between these are. 

1 reply

Userlevel 7
Badge +14

Hello @jpereboom, think of your product catalog as the equipment you stock and have available for through your inventory for purchase, assignment, allocation, etc. And the service catalog as the way your end users find the appropriate request for that equipment.

Hope this helps!