My organization is still new to FreshService, and we wanted to utilize the Onboarding module. In testing, I discovered that submitting an Onboarding request through the service portal creates two service requests. One is labeled “Employee Onboarding Request” and is the parent request to the other service request which is labeled as “New Hire Onboarding” (which is using the new hire onboarding kit I created):
I also noticed that the parent “Employee Onboarding Request” does not have any Request details:
Is there a way to modify this form to include the new hire information or better yet, prevent this service request from being created at all?
Best answer by zachary.kingView original