Having strong knowledge base for your users can eliminate repetitive and easily avoidable support requests. But just the mere existence of knowledge isn't sufficient. Effective knowledge management is key to drive self service among your users.
Here are 3 helpful tips for effective knowledge management:
1. Add some spice to your knowledge base
2. Let users voice out their opinions
3. Make your KB accessible anytime, anywhere
Do you have more useful tips to share? Comment below!