An effective Problem management prevents incidents from occurring and ultimately aims for no incidents.
Here are 3 tips for effective problem management:
2. Ishikawa or Fishbone analysis
3. Kepner Tregoe Problem analysis
What has worked for you when it comes to effective problem management? Share away!
Join us in conversation with @BarclayRaewhere he is sharing his expertise in how we can make problem management work.
This should be great.
A good place to start is to understand the difference between incident management and problem managment: https://itsm.tools/incident-vs-problem-management/ which uses Batman and Columbo as an analogy.
That’s an interesting read with an interesting analogy!
When it comes to problem management done right, it eventually boils down to understanding what really works for you and your team. Explore different ways and see which one effectively provides your team with good results. After several trials and errors, we have widely been adopting the Kepner-Tregoe process and have found it to be more helpful for us.