While self-service in ITSM has proved to have major benefits, why is it that most of these initiatives fall flat?
Here’s 4 tips to improve self-service adoption for your IT service desk:
- Cut out the technical jargon
- Cut down the form to just the essentials
- Bring the portal to where users already are
- Chatbots are your friends
What has worked for you in driving self-service adoption? Share with us!